Safety & Security

At RESN, safety is our top priority. We require all tutors and staff to have a valid Working With Children’s Check (WWCC).

All WWCCs are verified with relevant authoritative bodies, and all volunteers are interviewed to ensure a safe, supportive environment.

Video Tutoring

To maintain a high standard of safety and quality, all tutors observe sessions during their first month and attend regular check-ins to ensure smooth operation. Both students and tutors are aware of RESN's escalation policy.

Student Information

Protecting student information is of utmost importance. All students’ emails and personal information are stored securely, accessible only to a handful of necessary staff members. Tutors communicate with students through Slack only, whihc our volunteers monitor regularly.

Complaints & Reporting

RESN takes all complaints and incidents seriously. RESN maintains a dedicated inbox at complaints@resn.org.au which is monitored by the CEO and Chair only. Further, if you have any concerns about RESN's safety or security, please email us at safety@resn.org.au

Have Questions? We’re Here to Help!

If you have any questions, feel free to reach out to us. We’re happy to assist and will respond to your enquiries as soon as we can.

Safety & Security

At RESN, safety is our top priority. We require all tutors and staff to have a valid Working With Children’s Check (WWCC). All WWCCs are verified with relevant authoritative bodies, and all volunteers are interviewed to ensure a safe, supportive environment.

Video Tutoring

Student Information

Complaints & Reporting

Have Questions? We’re Here to Help!

At RESN, safety is our top priority. We require all tutors and staff to have a valid Working With Children’s Check (WWCC).

All WWCCs are verified with relevant authoritative bodies, and all volunteers are interviewed to ensure a safe, supportive environment.